Last updated: March 12, 2025

Here are the terms and conditions for the OSINT Academy website, on-site training, virtual training, webinar training and products purchased through the website.

Terms of Delivery

Webinars, Training Events, and Workshops

OSINT Academy training events, webinars and workshops are delivered by an authorized Hetherington Group instructor either online or in person. The outline for each of our courses and events, online or in person, is provided as an agenda document that is custom created after a needs assessment is conducted. The agenda is intended for use as a guideline. OSINT Academy reserves the right to adjust the syllabus of any course at its sole discretion and without notice in order to ensure the most current material is presented.

The customer understands that OSINT Academy webinars, training events and workshops are delivered as informational and educational services. No guarantees are made regarding the results participants will obtain with the information reviewed during the event.

Electronic Products and Publications

Courses, webinars, books and other publications are provided “as is.” No refunds or exchanges are allowed. All OSINT Academy published material is provided for educational purposes only. Their intended use is as recommended guidelines in the learning of sourcing and research techniques. No guarantees are made regarding the results that will be obtained with suggested techniques. All content was accurate, and the results were relevant relative to the sites or resources mentioned at the date of publication. The authors are not responsible for changes subsequently made by the websites mentioned which may impact results.

It is the responsibility of the customer to notify OSINT Academy in the event they have not received their purchased materials within 14 days after their payment has cleared.

Client and Customer Responsibilities

Clients are responsible to ensure that:

• Students meet the recommendations as suggested on the website

• Students attend each training session at the schedule given, and participate in training activities as directed by the instructor

• Students will not copy or distribute, in whole or in part, any copyrighted class material acquired during the class without the express written permission of OSINT Academy.

Payment Terms and Conditions

The rate charged for published materials, courses and webinars is stated clearly next to each item. The cost of the course or webinar is expected in full prior to the start of the webinar or course.

For specialized training, training pricing, on-site and on-line, is subject to the terms in the Letter of Engagement issued by OSINT Academy, Training Division of Hetherington Group, and signed by both parties, prior to the engagement. It may be a flat fee or customized based on the volume of participants and courses selected. Payment is expected within net 15 days of all specialized training, workshops or events. For your convenience, OSINT Academy accepts: American Express, MasterCard, Visa, checks and money orders.

All money orders and checks should be sent to the following address:

Hetherington Group

593 Ringwood Ave

Wanaque, NJ 07465

Refund Policy

Refunds for scheduled training events are covered under the Refund Terms found in the signed Letter of Engagement between OSINT Academy, Training Division of Hetherington Group the party. Webinar and training orders may be transferred to another person or webinar of equivalent value at no cost. Refunds will be subject to a $20 fee if requested prior to broadcast. No refund will be given after a live broadcast or for a recorded webinar purchase.

Complaints

Customer service is our number one priority. If you feel that OSINT Academy employees, contractors, or associates have acted in an unethical manner or you wish to file a complaint, please contact:

[email protected]

If you feel OSINT Academy has acted in an illegal or grossly inappropriate manner, please contact the New Jersey State Police – Private Detective Unit to formally file a complaint:

https://nj.gov/njsp/private-detective/index.shtml

Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved through binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website: www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in New Jersey. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in New Jersey, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the the Uniform Computer Information Transaction Act (UCITA) is excluded from these Terms of Use. In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Material Copyright

All OSINT Academy published materials are proprietary, and copyright (c) 2008, Hetherington Information Services, LLC. Reproduction or redistribution of a publication, in whole or in part, by any means, including e-mail, facsimile transmission, or any other electronic or print means, without the express written permission of a Hetherington Group Officer is prohibited except as follows:

Authorized users may:

• view the document, presentation or publication on screen,

• download small portions of the publication to a computer disk or drive for convenience and later reference, for individual or personal use,

• print paper copies for individual or personal use only,

• make one archival print copy of the material, and

• if OSINT Academy is properly credited, on an occasional basis: reproduce limited quantities of the data for internal or interoffice distribution or use only and include or distribute small portions in memoranda and reports for internal use, or for selected clients.

To properly credit OSINT Academy, Training Division of Hetherington Group for one of these approved uses, a statement such as the following should accompany the material: “Reproduced pursuant to a license agreement for (Title of Document or Presentation). Copyright 20yy by OSINT Academy, Training Division of Hetherington Group: www.osintacademy.com

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the OSINT Academy website at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

Governing Law

These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of New Jersey, USA applicable to agreements made and to be entirely performed within the State of New Jersey, USA, without regard to its conflict of law principles.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

Electronic Communications, Transactions and Signatures

Visiting the OSINT Academy site, purchases classes and courses, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

Webinar announcements, site updates, surveys, training courses and other news items may be sent to you via email. You may unsubscribe from these emails at any time.

California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

Contact Us

In order to resolve a complaint regarding the OSINT Academy or to receive further information regarding the company, please contact us at: OSINT Academy 593 Ringwood Avenue Wanaque, NJ 07465 United States.